FAQs
Product Information
Are all SilkSkin products made of genuine leather?
All our products are made of genuine leather unless otherwise specified on our website/store/packaging.
Are SilkSkin products handmade?
SilkSkin’s products are handcrafted using the finest materials available and go through a carefully designed process of various leather treatments till the application of finishes to the final product.
Yes, to provide you with the finest quality luxury leather products, all our products have been designed through many hours of mastery and craftsmanship that justifies their exclusivity and charm for those who want nothing but the best.
We are committed to bringing you unmatchable quality whilst being dedicated to the total satisfaction of each and every customer.
Are the products on the online store different from those available in SilkSkin outlets?
All products available online are also available in our outlets.
I saw a product in your store that I couldn’t find on your website? How do I get it?
If you would like to order an item that you have seen in one of our stores but cannot find it online, please write to order@Silkskinonline.com.
How do I take care of my SilkSkin leather product?
Maintenance of your SilkSkin leather products is relatively simple; mainly, to maintain the quality, look and feel of your SilkSkin leather product, you are advised to use a high-quality cream to clean and refurbish it. If you have any further questions about taking care of a particular product, please contact us with its article number and we will assist you accordingly. You must remember, however, that minor deviations, wrinkles, and imperfections are proof of the genuineness of leather used to manufacture the product.
Process & Shipping
What modes of payment does SilkSkin accept?
You can choose the following payment methods
· Cash on Delivery
· Bank Transfer
What should I expect once the online order is placed?
Within 24 hours of you placing the order, we will send an email confirming that your order has been received
(your order number will be included).
What is the delivery time for orders within Pakistan?
We take 7-10 working days for deliveries within Pakistan. In the event of any order that cannot be processed within a specified time, SilkSkin will inform the customer as soon as possible.
What if an item I have ordered is out of stock?
While we do our best to maintain stock and keep our customers satisfied, it is only natural for us to run out of certain items sometimes. If we are short on stock on an item that you have ordered, we will notify you via e-mail or text. Any changes will be reflected in your order total, as well as your shipping confirmation.
How do I track my order?
Once your order is dispatched, you will receive tracking number of the order, which you can track on our delivery partner’s website.
What if I have forgotten my order number?
In case of misplacing your order number, please send an email to order@Silkskinonlinecom. Please include your full name, mailing address, email address, and the date you placed the order.
How do I change or cancel an order?
If for any reason you would like to cancel or change your order with Silkskinonline.com, please write to support@silkskinonline.com within 24hrs of placing the order.
Return & Exchange
What if there is an issue with my product?
Please contact us via WhatsApp or email if there is an issue with your product, whether a manufacturing fault, regular wear and tear, or by accident. We will be happy to guide you accordingly.
A product complaint can be claimed within 7 days. It will be assessed by our product team to determine the nature of the complaint and the maximum timeline for resolution is 15 working days. The majority of issues are resolved well within this period.
The accurate date of purchase (or order number for online purchase) along with contact number is required.
For any issues other than a manufacturing fault, a nominal charge may be applicable and will be intimated.
What is your return/exchange policy?
- Goods can be exchanged or returned within 15 days of purchase/delivery with a price tag & receipt. (Return applicable for online purchases only)
- Damaged, used, or altered products cannot be exchanged or returned.
- Any refunds will be via cross cheque or through a bank transaction.
I bought a product online. How do I return it?
We always aim to make sure our customers love our products, but if you do need to return or exchange an order, we’re happy to help.
Goods purchased online can be returned or exchanged within 7 days of delivery after contacting us via WhatsApp or email. The resolution of the complaint can take up to 15 working days.
If you would like to exchange a product by visiting a SilkSkin outlet, please do contact us first so we can facilitate you.
